the AA human being at the AA terminal for being incredibly snide, when in fact I had finished all the things in my Command to obtain on the airplane inside of a timely vogue.
I flew American Airways for The 1st time and it'll be my previous time it was probably the most horrible expertise I'd ever experienced which has a airline. never once more you had better Get the act together
I am now with a flight from JFK to LAX on American Airlines (flight 0019) and was Particularly frustrated which i Practically skipped the flight on account of extraordinarily Very long strains to get by means of safety. For my 11:00 combat, I arrived at the airport at nine:45 — pleased to obtain a lot of time for you to get to my gate, or so I assumed; I barely made it to the flight and I had been the last one from the doorway with no time for you to get h2o or use the restroom.
I wanted to let you are aware of of an outstanding youthful lady you've Doing the job for you at Dallas-Ft. Worth airport. Her identify is Nyanina Kong, and she or he goes with the name of Nina.
Your not enough response induced me to cancel my excursion which I explained to All people to at American.. Be sure to convey to me what I do future..
Just two weeks back I had a flight from albany new york to turtle Seaside with quit in Charlotte we landed one hour 20 minutes later on we hook up to the terminal I had two hrs lay about I run from 1 conclude to another to my gate the aircraft remains to be connected but the individual said I needed to go to consumers service they inform me there isnt any rooms nascar is in town needed to camp out I the airport until early morning she claimed they need to have delayed that flight food courts are shut I still experienced time and energy to get on but she walked absent I don’t Assume I will fly American any more we nonetheless had time
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I can not get the grievance area from the American Airlines Web-site to work. So Here is the only location i can discover to post my facts before mailing it into the cooperate Business office.
We are already Regular flyer prospects for more than thirty many years, and among the list of points of interest for us to carry on along with your services would be the benefits you present to us and The great service We have now constantly experienced in so many visits with AA. On Jan 29 2015, I termed AA en Español to produce preparations and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good Girl Ana Maria helped me with all of the paper perform and I did purchase all the extra bills with my Town Credit Card foe my husband and myself and Ana Maria advised me that I will receive affirmation on my e mail, and gave me around the phone our two locator documents. Perfectly, today After i identified as once more mainly because we didn't get the data on my email, we were being educated to our surprise that only my husband had reservation and there was very little on history for myself!
On seven/19/2013 I flew as a result of American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Truly worth airport. I'd the worst encounter I have ever had Along with the American Airways Associates there and Once i known as customer service they dig this had been no help either. Initial, one particular within your Associates sent us to the incorrect gate; I had to talk to a representative where by our flight could well be departing from since a gate number wasn't on my boarding move. We went to the gate instructed and were being sent to the wrong gate, due to the fact we ended up at the incorrect gate we did not hear our departing flight data triggering us to miss our flight. We went to your counter asking for a standing of our flight mainly because we experienced read practically nothing, one particular AA attendant for the station wasn't prepared to look anything at all up mainly because she was typing or doing something else. I stated to her that it absolutely was significant due to the fact we could pass up our flight. She didn’t care. Although there was a protracted line of people waiting around to speak with the one AA rep offered. I waited in line for as long as I could, I then saw an AA agent walking by and I finished her for help, she explained there was almost nothing she could do and despatched us to a different AA desk. We went to that desk and we have been told our aircraft was ideal there outdoors on the brink of take off and that they would not let us around the aircraft mainly because should they called the AA representatives on the airplane and request them to look forward to us it would make everybody ridiculous?
I would like to fly this Monday vs Sat but was advised I will be charged a fee. That’s incredible , contemplating I happen to be traveling with American for more than 6 yrs and would never contemplate traveling with any individual else at any time.
What excellent is producing your displeasure to this so identified as “consumer service†if very little is finished to handle the criticism.
The whole crew staff members was great , but this guy went over and above the roles anticipations and should be praised and regarded. I’m also happy we get a snack again.